Frequently Asked Questions
About Us
How long have you been in business?
We've been proudly serving fragrance lovers since 2009. With over 10 physical locations across the U.S., we’ve helped thousands of customers discover their perfect scent — both online and in-store.
Do your staff speak Spanish?
Yes! Many of our employees are bilingual and happy to assist Spanish-speaking customers in-store or through customer support.
Product Information & Scent Details
How do I choose a perfume if I can't smell it online?
We provide detailed scent descriptions that break down each fragrance into top, middle (heart), and base notes. If you're unsure, look for notes you already enjoy (like vanilla, sandalwood, citrus, or musk), or try our sample sets to explore a variety before committing to a full bottle.
What are top, middle, and base notes?
Perfumes are designed in layers:
• Top notes — fresh, light, and quick to fade (like citrus or herbs).
• Middle notes — the heart of the scent (like florals or spices).
• Base notes — rich and long-lasting (like woods, musks, or vanilla).
Understanding this helps you pick a fragrance that evolves the way you like throughout the day.
How long do your perfumes last on the skin?
Our perfumes typically last 6 to 10 hours, depending on the concentration and your skin’s chemistry. For longer wear, apply to pulse points (wrists, neck, behind ears) and consider using an unscented moisturizer beforehand.
What’s the difference between Eau de Toilette and Eau de Parfum?
The difference is the fragrance oil concentration:
• Eau de Parfum (EDP) — richer and longer-lasting (about 6–10 hours).
• Eau de Toilette (EDT) — lighter and more subtle (about 3–5 hours), ideal for everyday wear.
Shopping Online for Perfume
How accurate are the scent descriptions?
We work hard to provide detailed, honest descriptions for each perfume. Everyone’s skin reacts differently, so we recommend starting with a travel size if you're new to our store.
Can I layer perfumes?
Yes! Layering is a great way to create a signature scent. Start with a lighter base (like citrus or floral), then add a deeper tone (like woods or musk). Our product pages include layering suggestions where applicable.
Are your perfumes unisex?
Many of our fragrances are gender-inclusive or unisex. If a scent leans traditionally masculine or feminine, we note that in the description — but we always encourage wearing whatever you love.
Shipping & Returns
How long does shipping take?
Standard U.S. shipping takes 5–8 business days. Expedited options are available at checkout.
Do you ship across the U.S.?
We ship to most U.S. states, but currently do not ship to Hawaii, Alaska, or Puerto Rico.
Do you ship internationally?
At the moment, we ship only within the U.S. Stay tuned — we're working on expanding globally.
Can I return a perfume if I don’t like the scent?
For safety and hygiene reasons, we accept returns on unused and unopened bottles within 14 days of delivery. If you're unsure, start with a discovery set.
Orders & Customer Service
Will I receive a tracking number?
Yes! You’ll receive an email with a tracking link as soon as your order ships.
Is your perfume authentic and original?
100%. All of our scents are original creations, crafted in collaboration with expert perfumers using premium ingredients. We never sell fakes or dupes.
Store Locations
Do you have physical stores I can visit?
Yes! You can visit us in:
• Tucson, Arizona
• Oklahoma City, Oklahoma
• Albuquerque, New Mexico
Our store teams are happy to help you explore scents, try samples, and find your perfect match.
Still have questions? Reach us at info@perfumeparadise.com — we’re fragrance nerds and love helping you find your perfect scent.